Events Want to go even deeper? Learn about the processes we follow, the experience we bring, and the industry developments that interest us. All of our events can be found here. 9/26 Event: Indy Big Data Technology Conference Date: September 26, 2018 Location: JW Marriott Indianapolis About the Event: This year will be the fifth annual Indy Big Data Conference, with a theme of “Big Data: A Maze of Opportunity.” Big data is a maze of opportunity with as many twists and turns as there are new big data technologies. This year’s speakers will present on varying topics as they help you to navigate the maze and cash in on your next big data opportunity. Registration: Interested in attending? Learn more and register here. 10/2 Event: Michele Hovet to Present at ITSM Fusion Conference on “Delighting Customers” Date: October 2, 2018 Time: 10:15 – 11:15 AM Speaker: Michele Hovet, KSM Consulting Client and Partner Innovation Director Topic: Delighting Customers Location: Hyatt Regency St. Louis at the Arch – St. Louis, MO Overview: IT organizations spend a tremendous amount of time on service delivery and projects. But how do you know if you have really gotten to the right outcome for the customer engagement or project? Applying the concept of empathy to your interactions leads to better service delivery. Often times we focus on processes, steps, tactics but don’t apply the human element. When empathy is the starting point – the ability to see things from another’s perspective – a better experience and resolution appears, and so does a delighted customer. Learn how you can consciously start every interaction with empathy. Registration: Interested in attending? Learn more and register here. 10/11 Event: Mark Caswell to Present at the 2018 Centric Day of Innovation Date: October 11, 2018 Location: Butler University About the Event: Centric Day of Innovation is Indiana’s only full day innovation event that brings together hundreds of leaders and practitioners from all sectors and backgrounds. Speaker: Mark Caswell, KSM Consulting Director of Professional Services Topic: Design Thinking 101 Session Description: Design thinking is key to innovation, and it’s one of the most powerful tools that you can add to your toolbox. The solution-based approach to problem-solving emphasizes practical, creative thought with the goal of developing the best possible solution. It’s an excellent methodology when you need to get out of your comfort zone and find non-obvious solutions to difficult problems. During this session, we’ll walk through the methodology and a few exercises that will provide you with an introduction to Design Thinking. Our hope is that you leave with the ability to incorporate the Design Thinking methodology into your daily life – whether it be with coworkers, clients, or your personal relationships. Learning Objectives: Understand the five steps in the Design Thinking methodology Discover why Design Thinking is an excellent tool for uncovering innovative solutions Learn how to use the Design Thinking methodology for day-to-day problem solving Registration: Interested in attending? Learn more and register here.