Unemployment Insurance Agency Services

Helping Public Sector Agencies Root Out Unemployment Insurance Fraud While Improving Benefits Service to Disadvantaged Communities

Through innovative machine learning and artificial intelligence technologies, agencies can now ingest and react to disparate data sources in real time, detecting new fraud techniques and suspicious patterns more quickly. Previously undetectable fraud is caught with systems that constantly learn to identify and categorize it quickly and accurately. Agencies save significant dollars and, by weeding out false claims, devote their precious resources to the authentic claims that need it most.

Read more about using fraud identification data tools to combat unemployment insurance fraud.

Our Collaborative Approach

Any project we undertake begins with a detailed discovery phase during which our KSM Consulting project team catalogs available datasets, identifies relevant attributes, and develops knowledge of program and policy goals. An intensely collaborative partnership carries this information forward through an agile, iterative problem-solving and design process.

We bring incredible technical minds to problem solving. Your project team will include experts with backgrounds in insurance fraud, data science, as well as unemployment—earnest partners who own your project and work with you to deliver a customized solution designed for your agency and community.

True Fraud Protection Expertise

There is no escape from the fact that unemployment insurance fraud detection is time-consuming and a “one-dimensional” approach just won’t cut it in today’s complex environment. Addressing fraud depends on a variety of elements working together in concert. Our teams look at three distinct unemployment insurance fraud pillars which, when taken together, can yield vast improvements in spending efficiencies, services rendered, and resource allocation.

UI program fraud and claims process improvement

Implementing the right tools and process flow can have a dramatic effect on the efficiency of unemployment benefit departments. Our teams start with a comprehensive and detailed, end-to-end assessment to figure out how to best marry available technology to the work that only your staff can do. This evaluation looks deeply into current toolsets, processes, and human resource allocation, providing a comprehensive overview of the current state and a detailed plan for implementation.

In the implementation phase, we work with department stakeholders to integrate technology – ensuring the right fit for each organization and IT infrastructure. Our teams experience with the vast array of available tools ensures that we’ll get just the right fit no matter what legacy systems or processes are in place.

As new systems come online, we work with leaders and teams to map new and improved workflows, triaging processes and automating repetitive tasks. Utilizing this approach we’ve seen dramatic improvements in resource utilization, allowing precious employees to be allocated where their needed most.

IT outcomes assurance and digital transformations

The digital transformations our teams have enabled go beyond mere improvements – they are revolutionary. With improvements in process enabled by cutting-edge technology implementations, teams become more effective, fraud is identified more quickly and with greater accuracy, and data analysis constantly improves over time as the system learns from your teams inputs.

Business Intelligence Dashboarding

When it comes to data, knowledge is useless unless it is internalized. Achieving this internalization gets a lot easier when the right data is displayed on user-friendly dashboards. Many dashboard designs have the appearance of being useful but they do not deliver the best information in an easy-to-understand way. Creating an easy-to-consume, visual display that delivers the right information in an effective format takes incredible expertise and a full understanding of the underlying issues the information must address. Our teams build useful knowledge displays that provide deep insights, helping critical decision making processes, including where to deploy resources when needed and when and how to ramp down personnel as economic conditions change.

Putting It All Together

Over the past several years, many states and state consortiums all across the country have attempted to modernize their unemployment insurance systems to integrate tax, benefits, and appeals into a single cohesive system. We helped Indiana make it happen.

Get in touch with our Public Sector team today to discuss a modern approach to unemployment insurance agency operation.

Give us a call at 317.452.1700 or fill out the form below.

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