LET'S TALK! IT Consulting And SupportIT Assessments IT Infrastructure Consulting IT Managed Services IT Strategy and Planning Cloud Solutions Office Moves Document Management Services IT Managed Services Utilizing KSMC’s IT managed services means that we’re responsible for your technology so you don’t have to be. This approach is a win-win for many businesses: it provides ongoing, active support from a reliable expert, typically saves you money, and gives your IT staff more time to focus on other objectives. Outsourcing your IT managed services also frees up resources so your business can concentrate on growth goals, and it eliminates the hassle that often comes with managing IT internally. Strategy and Planning If your IT processes and solutions aren’t optimal, you’re being held back by the limitations of your technology—which means you aren’t maximizing productivity or revenue. We’ll walk you through an IT assessment, managing your network, security, backup systems, storage, and adapting to change in a way that boosts productivity while simplifying operations. Proactive Monitoring and Maintenance Your business can’t afford to shut down due to server issues. So you need proactive monitoring, and a team of IT experts ready to handle any issues that might arise. We’ll monitor your server health and performance 24/7, set up critical-alert monitoring, and provide Tier 1, 2, and 3 Support whenever you need it. We can also fix any IT issues immediately, whether that means server patching, spam filtering, warranty or service renewals, backup reviews, content filters, cloud support, or any other maintenance issues you might have. And we stay proactive—because eliminating day-to-day IT challenges is what keeps your business running smoothly. Helpdesk Support Questions are common in the complicated world of IT, and we’re here to help. Our end-user support is designed to be simple and seamless, and we’re happy to provide support remotely or by coming to you. Either way, you can rest assured you won’t be wasting time or money trying to fix frustrating IT issues. Mark Caswell President × President President HIGHLIGHT: “Taking a holistic approach to problem solving, we develop not just a solution, but the right solution for our client’s unique challenges.” Mark Caswell, President of KSMC, leads the organization in delivering innovative solutions to some of our clients’ most important challenges. Mark is passionate about helping teams & organizations achieve their goals and deliver results in the face of complexity. To achieve this, he deploys a unique blend of business leadership, strategic thinking, innovation expertise, and technical depth. Mark believes that continuous learning, driven by deep curiosity, is critical to the success of any organization. This is evident in his own learning path, but also in his passion to teach and coach others. Mark is part of the Edge Mentoring program, helping young professionals across Indianapolis develop their careers and leadership. He also frequently speaks at conferences, sharing thought leadership on a broad range of topics. Finally, he has made it a personal mission to train as many people as possible in Design Thinking, from K-12 students to seasoned professionals. QUICK FACTS Certified Design Thinking Leader Certified Project Management Professional & Lean Six-Sigma Professional Holds two patents in Aerospace technology Favorite KSMC Value: Fearless Problem Solving EDUCATION Rose-Hulman Institute of Technology Bachelor of Science, Mechanical Engineering Stanford University Master of Science, Mechanical Engineering Purdue University Master of Science, Computer Science IE Business School (Madrid, Spain) Master in Business Administration, Global Management Ryan Gould Business Technology Practice Director × Business Technology Practice Director Business Technology Practice Director HIGHLIGHT: “My passion lies in forming solutions that have the power to transform a business and its operations.” Ryan Gould spends his days expertly managing each of the KSMC Business Technology teams and has earned himself the unofficial title of the 411 of the IT world. Day-to-day, Ryan focuses on helping our Business Technology teams deliver exceptional service to clients. From working on projects such as the implementation of Office 365 and Microsoft Azure, to designing and delivering client solutions, being a mentor to team leads, and pursuing new business, Ryan is passionate about understanding people and delivering high quality service to meet their needs. In his free time, Ryan loves to cook, compete in local billiards tournaments, and continuously learn. Any given day, you can find Ryan developing new skills to tackle tough client challenges. QUICK FACTS Microsoft Certified Solutions Expert (MCSE) Unofficially the 411 of the IT world Favorite KSMC value: Empathy EDUCATION ITT Technical Institute Bachelor of Science, Information and Internet Security Ryan Achterberg Chief of Technology × Chief of Technology Chief of Technology HIGHLIGHT: “It is not just about finding a solution. It’s finding the right technology solution to meet clients exactly where they are that I love.” Ryan Achterberg specializes in serving clients by helping them align their business goals with technology planning and implementation. With a top priority of client success, Ryan leads the assessment of client’s current technology against their growing needs. Building off of the foundation discovered through the assessment, he works with clients to align business goals and IT needs, which results in a technology solution that is aligned to the overarching business strategy. This customized and holistic approach provides clients with a long-term roadmap for success. Working in technology his entire career, Ryan’s experience spans technology advisory and assessments, network design and implementation, and a focus on cloud solutions such as Office 365 and Microsoft Azure to support business initiatives and solve business challenges. When Ryan isn’t helping clients solve their technology challenges, he spends his time on the sideline of a soccer field, football field, or basketball court mentoring and coaching young athletes. QUICK FACTS Microsoft Certified Solutions Associate (MCSE), Office 365 and Messaging VMware Certified Professional Favorite KSMC Value: Fearless Problem Solving EDUCATION Indiana University Bloomington Kelly School of Business, Bachelor of Science, Computer Information Systems Ready to get in touch with us about our IT Consulting services? Give us a call at 317.452.1700 or fill out the form below and we’ll get back to you quickly. Contact KSMC If you are human, leave this field blank. NAME * EMAIL * ORGANIZATION * Phone Number MESSAGE Thanks for agreeing to KSM Consulting's Privacy Policy and Terms. With form submission, you agree that your information will be processed in accordance with those Terms.
