IT Managed Services Consultant using phone and computer

IT Managed Services Partner (IT MSP)

IT Managed Services from KSM Consulting: Certainty from strong, steady support.

Avoid expensive shutdowns, security issues, and maintenance problems with proactive attention to your technology systems from a team devoted to big-picture thinking. Our IT Managed Services team gives you the freedom to utilize your own expertise without interruption from technology challenges. We ensure your organization’s servers, network, and security hum along seamlessly and support your business.

But we don’t stop there. You get more than just answers to your day-to-day technology concerns, you get a strategy for proactive management from experts who make it happen.

True IT Managed Services Partnership

Technology expertise that goes beyond addressing day-to-day issues means proactive support that makes your organization more efficient. We’re excited about your success, and about partnering with you to utilize the technology that gets you there.

Strategy and Guidance
If your IT processes and user solutions aren’t optimal, you’re being held back by the limitations of your technology—which means you aren’t maximizing productivity or revenue. During an IT Consulting session, we’ll walk you through an IT assessment, managing your network, security, backup systems, storage, and adapting to change in a way that boosts productivity while simplifying operations.

Technology Operations
Your business can’t afford to shut down due to server, software, or network issues. You need proactive monitoring, and a team of IT experts ready to handle any issues that might arise. We’ll determine the best way to go about monitoring your on-prem or cloud server health and performance, set up critical-alert monitoring, and provide Tier 1, 2, and 3 Support 24/7 – whenever and however you need it.

 

Client Support
From support for multiple communications channels and technologies, to easy to understand business intelligence metrics and data-driven dashboarding, our client and customer support is unrivaled. We’ll help you get the right mix of tech and process for your environment and needs and build in extensible scalability as your needs expand and grow. With a fully developed implementation and training process, we’ll not only get your teams up and running quickly, we make it simple to onboard new team members as requirements shift.

Multisource Service Integration
An MSP partner adept at multisource service integration (MSI), with KSM Consulting, you get the best of available technology and one resource who manages the entire range of people and products that make up your IT environment. One dedicated team to answer your questions, ask about new services, and implement the full range of technology you and your organization may need.

 

KSM Consulting Client Satisfaction

Clients like our work. They stick with us for years, often after having tried a traditional MSP, and they’ve driven our satisfaction rating up among the industry’s best.

We’re all about relationships and especially proud that a number of today’s clients have been with us since 2008, when we were just getting started. More than 90% of managed services clients continue working with us year after year. We’re glad to be partners in their success.

Approach

We’re the anti-MSP, providing an alternative to the standard, fixed IT solutions model. A different kind of managed services partner that provides much more robust service for our clients, from accomplished experts who build relationships and create holistic technology solutions. We become your supportive resource for any and all technology questions. You get to know your team, and they get to know your business. They work closely with you, developing comprehensive knowledge of your needs, concerns, and goals.

We ask smart questions and listen carefully through a discovery phase that enables us to engineer solutions to support your people, processes, and progress. When we understand your business, we can tailor our recommendations to your most effective outcomes, developing a detailed, prioritized IT roadmap. We work with you toward these goals, addressing day-to-day issues and effecting big-picture progress. Your roadmap guides our quarterly account reviews and annual strategic meetings.

You get a tech solution that’s all yours—and the team to manage it.

Additional IT-MSP Resources and Downloads

IT Managed Services RFP Template
Download our IT MSP RFP template, created from our own work as managed services partners for government and private-sector clients.

eBook: Finding Your Way Through IT Managed Services
Find the right IT Managed Services partner by checking out our ebook: Finding Your Way Through IT Managed Services.

Managed Services for the Long Run
If you find yourself evaluating MSPs, possibly even your current provider, this guide will assist you in establishing a long-term, high-value relationship with the right partner.

IT Managed Services Leadership

Ready to get in touch to discuss your IT Managed Services Partner needs?

Give us a call at 317.452.1700 to learn more about our IT Managed Services partner services or fill out the form below and we’ll get back to you quickly.

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