LET'S TALK! IT ConsultingIT Managed Services Partner (IT MSP) Managed Cloud Services IT Helpdesk Contact Center Solutions IT Assessments IT Infrastructure Consulting IT Strategy and Planning Cloud Solutions Google Chrome Enterprise Google Workspace for Education Google Cloud Platform Application Development Cybersecurity Cybersecurity Architecture and Strategy Governance, Risk, and Compliance Threat Intelligence and Vulnerability Management Information Protection and Privacy Cybersecurity Training and End-User Testing IT Managed Services Partner (IT MSP) IT Managed Services from KSM Consulting: Certainty from strong, steady support. Avoid expensive shutdowns, security issues, and maintenance problems with proactive attention to your technology systems from a team devoted to big-picture thinking. Our IT Managed Services team gives you the freedom to utilize your own expertise without interruption from technology challenges. We ensure your organization’s servers, network, and security hum along seamlessly and support your business. But we don’t stop there. You get more than just answers to your day-to-day technology concerns, you get a strategy for proactive management from experts who make it happen. True IT Managed Services Partnership Technology expertise that goes beyond addressing day-to-day issues means proactive support that makes your organization more efficient. We’re excited about your success, and about partnering with you to utilize the technology that gets you there. Strategy and Guidance If your IT processes and user solutions aren’t optimal, you’re being held back by the limitations of your technology—which means you aren’t maximizing productivity or revenue. During an IT Consulting session, we’ll walk you through an IT assessment, managing your network, security, backup systems, storage, and adapting to change in a way that boosts productivity while simplifying operations. Technology Operations Your business can’t afford to shut down due to server, software, or network issues. You need proactive monitoring, and a team of IT experts ready to handle any issues that might arise. We’ll determine the best way to go about monitoring your on-prem or cloud server health and performance, set up critical-alert monitoring, and provide Tier 1, 2, and 3 Support 24/7 – whenever and however you need it. Client Support From support for multiple communications channels and technologies, to easy to understand business intelligence metrics and data-driven dashboarding, our client and customer support is unrivaled. We’ll help you get the right mix of tech and process for your environment and needs and build in extensible scalability as your needs expand and grow. With a fully developed implementation and training process, we’ll not only get your teams up and running quickly, we make it simple to onboard new team members as requirements shift. Multisource Service Integration An MSP partner adept at multisource service integration (MSI), with KSM Consulting, you get the best of available technology and one resource who manages the entire range of people and products that make up your IT environment. One dedicated team to answer your questions, ask about new services, and implement the full range of technology you and your organization may need. KSM Consulting Client Satisfaction Clients like our work. They stick with us for years, often after having tried a traditional MSP, and they’ve driven our satisfaction rating up among the industry’s best. We’re all about relationships and especially proud that a number of today’s clients have been with us since 2008, when we were just getting started. More than 90% of managed services clients continue working with us year after year. We’re glad to be partners in their success. Approach We’re the anti-MSP, providing an alternative to the standard, fixed IT solutions model. A different kind of managed services partner that provides much more robust service for our clients, from accomplished experts who build relationships and create holistic technology solutions. We become your supportive resource for any and all technology questions. You get to know your team, and they get to know your business. They work closely with you, developing comprehensive knowledge of your needs, concerns, and goals. We ask smart questions and listen carefully through a discovery phase that enables us to engineer solutions to support your people, processes, and progress. When we understand your business, we can tailor our recommendations to your most effective outcomes, developing a detailed, prioritized IT roadmap. We work with you toward these goals, addressing day-to-day issues and effecting big-picture progress. Your roadmap guides our quarterly account reviews and annual strategic meetings. You get a tech solution that’s all yours—and the team to manage it. Additional IT-MSP Resources and Downloads IT Managed Services RFP Template Download our IT MSP RFP template, created from our own work as managed services partners for government and private-sector clients. eBook: Finding Your Way Through IT Managed Services Find the right IT Managed Services partner by checking out our ebook: Finding Your Way Through IT Managed Services. Managed Services for the Long Run If you find yourself evaluating MSPs, possibly even your current provider, this guide will assist you in establishing a long-term, high-value relationship with the right partner. IT Managed Services Leadership Mike Vance Vice President, Technology Services × Vice President, Technology Services Vice President, Technology Services HIGHLIGHT: “I am passionate about helping organizations drive toward their strategic initiatives using technology as a vehicle; from strategy, through change management, to successful implementation, and ultimately achieving their goals.” Mike Vance is KSM Consulting’s Vice President of Technology Services. Mike is a solutions-oriented leader with a proven track record of using technology to align organizations, across a broad spectrum of industries, towards achieving their strategic goals. He has over 25 years of experience of technology consulting and leading enterprise technology teams, focusing on executing strategic IT vision that applies technologies to enhance business effectiveness. Mike brings a deep understanding of how to bring together exceptional technical execution with business acumen and his team’s greatest skills. Mike leads KSMC’s Technology teams providing IT Managed Services, IT Consulting, vCIO services, business application implementation, and more as well as driving the development and expansion of KSMC’s technology services for clients to ensure that services needed to support strategic alignment and execution of technology are provided. He is passionate about investing in his team; challenging them to grow in tandem with propelling organizational growth. When not at work, he enjoys his time with his wife and four children. QUICK FACTS Favorite KSMC Value: Empathy EDUCATION Ball State University, Master of Science in Information and Communication Sciences Ball State University, Bachelor of Science in Marketing Chad Distler IT Services Sales Manager × IT Services Sales Manager IT Services Sales Manager HIGHLIGHT: “KSMC's core values are well aligned with my personal orientation to lead with a sense of empathy, focus on solving our community's strategic initiatives, and to share expert opinions empathetically.” A results-driven sales leader and a trusted technical adviser, Chad Distler joined KSM Consulting in the summer of 2020 as the IT Services Sales Manager. In this role, Chad identifies, uncovers, and expands on the tangible value that our Technology Services team can bring to current clients and our prospective IT community partners. Chad also supports our KSMC teams by working collaboratively with them to develop operational efficiencies as well as drive an exceptional client experience. Chad’s experience brings a strong relational value when engaging our community. His referential background in security and compliance and technical infrastructure best practices help him uncover the clients’ needs and work with our team to develop solutions that bridge the gap between current and future needs. These experiences in security, compliance, and, most recently, IT managed services, align well with KSMC’s holistic delivery presence and delivery excellence rooted in Client Focus and Deep Expertise. Passionate about serving the Indy community, Chad is actively involved with professional networking groups including many Indianapolis IT networking forums including, the Indiana Medical Group Management Association. In addition, he proudly serves on the advisory board of the Autism Society of Indiana. QUICK FACTS Favorite Core Value: Client Focus EDUCATION Indiana State University BS Education AJ Watson Director, IT Managed Services × Director, IT Managed Services Director, IT Managed Services HIGHLIGHT: “I love seeing the impact my job has on the community. If I can make their technology better so they can be more effective in our communities, I feel I have made a difference.” As the Director of IT Managed Services, AJ helps clients move to more modern IT solutions through holistic business assessments and a deep understanding of the people and challenges unique to each situation. He oversees the whole of KSMC IT Managed Services operations, ensuring that clients are served well today and that strategic oversight for technology system implementation and integration, allows for solutions to be managed, controlled, and optimized to each client’s specific needs. AJ guides our client service leads, system administrators, and technical support specialists to provide industry-leading satisfaction for our MSP clients. AJ originally joined KSMC in 2014 as a System Administrator and has since progressed his way through the organization, where he now serves as Director of IT Managed Services. With over 17 years of experience working in IT consulting, AJ has served in a variety of roles that have allowed him the ability to understand delivery excellence to his clients across all levels of support. He brings specific subject matter expertise in the areas of technology for mergers and acquisitions, specifically in the areas of data integration, data governance, service rationalization, and cloud migration. He enjoys helping companies combine IT departments and resources to create more efficient collaboration, productivity, and support systems. Passionate about leadership and cross-functional collaboration, AJ is an ardent supporter for those around him. He is also an advocate for supporting the Indianapolis community. He serves on multiple IT committees for businesses that KSMC supports. QUICK FACTS Favorite Core Value: Fearless Problem Solving EDUCATION Ivy Tech Community College, Associates of Science, Computer Information Systems Ready to get in touch to discuss your IT Managed Services Partner needs? Give us a call at 317.452.1700 to learn more about our IT Managed Services partner services or fill out the form below and we’ll get back to you quickly. First Name*Last Name*Email* PhoneOrganization/Company*Which service are you interested in?Application DevelopmentData AnalyticsIT ConsultingManagement ConsultingProject ManagementOtherMessageNewsletter Subscribe I would like to subscribe to the KSM Consulting monthly newsletter. I understand that I may opt-out at any time. 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