State of Indiana Modernizes Unemployment Insurance System

Across the country, agencies tasked with delivering services pertaining to unemployment insurance, such as Indiana’s Department of Workforce Development (DWD), were relying on large, outdated legacy mainframe systems. Wanting to be one of the first states to ensure its citizens and employers were receiving the resources they needed, the State of Indiana decided to modernize its unemployment insurance system.

State of IN - Project Turnaround Leads to Country's First Modernized Unemployment Insurance System
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The Challenge

With technology that was holding back the potential of the Indiana Department of Workforce Development, the State of Indiana was ready to make a shift to modernize its operations.

The Solution

Working with KSMC, the State of Indiana was the first state to successfully modernize a system that integrated Tax, Benefits, and Appeals at launch.

The Results

The launch allowed DWD to realize a wide range of benefits for claimants, employers, and the internal DWD staff utilizing the system. DWD continues to retain KSMC’s project management expertise to oversee the successful support, maintenance, and enhancement of the system.