Summary

Moving Quickly to Increase the Reach of Pandemic Nutrition Assistance

As the coronavirus pandemic raged, food insecurity in America surged. The Indiana Family and Social Services Administration (FSSA) reached out to KSM Consulting for help administering the newly approved Pandemic Electronic Benefit Transfer (P-EBT) to help provide food assistance to families in need.

  • This field is for validation purposes and should be left unchanged.
The Problem

Shortly after the P-EBT program was created, FSSA hit the ground running, ensuring that thousands of students and their families received much-needed assistance at the peak of the pandemic. However, a few months into the program, administrators recognized issues. Not only was data being collected manually, potentially skipping needy families and introducing errors into the strained system, but employees in the agency were stretched thin – spending critical hours correcting data problems.

The Approach

It was clear that a robust data intake and validation solution was needed to address the massive spike in applications and associated administrative work. The KSM Consulting application development team worked quickly to create a proof of concept and then, through a series of feedback sessions that included DFR, FSSA’s data analytics team, IDOE, and a series of school administrator pilot partners, iterations of the solution evolved, leading to the application in production today.

The Outcome

Following the successful implementation of its P-EBT administration tool, the State surpassed its service goals significantly, reaching more than 150 percent of the eligible students it had set out to reach. KSM Consulting continues to partner with FSSA and IDOE to explore ways in which data and systems modernization efforts across both administrations may serve the program as it continues to evolve.