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Reimagining Work at KSM Consulting for the COVID-19 Era and Beyond

Pre-pandemic, KSM Consulting was a company of 195 people working in two Indianapolis locations. Today, KSMC is a multi-state company with more than 260 employees. As a growing organization that thrives on finding and implementing innovative solutions for clients, our work style is highly collaborative. Our people always enjoyed the sense of community that comes from being in close physical proximity to one another. However, as COVID-19 began making its way across state lines, we realized that we needed to quickly rethink our entire employee experience while still delivering great work for our clients. Through intentional communication and change management, we were able to not only transition our employees to remote work overnight, but coach our clients through their own transitions as well.

Culture and experience matter more now

In this TechPoint Index article from September, KSMC Chief Operating Officer Natalie Litera shares how our KSMC has kept maintaining a strong sense of culture was one of our top priorities, finding ways to engage and delight employees despite the challenge of not being able to be in the same place.

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