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A Day in the Life: Business Technology

Have you ever wondered what a typical day for a Business Technologist might look like? Well, according to KSM Consulting’s Scott Schoenherr, Team Lead, there really is no typical day… and that’s one of his favorite things about the job.

We took a little time to ask Scott a few questions about his work at KSMC, and we thought you might be interested.

Read on!

Tell us a little bit about what you do for KSMC.
I’m in KSMC’s Business Technology department, and I run one of our service teams. We have designated clients that we deliver managed services for, and we work with all kinds of constituents—from helpdesk operators to IT directors to the CIO. Our job is managing the account and our relationship with the client and ensuring that we are providing the best IT support for their environment. Our team of five works on client IT strategy and managing their day-to-day operations.

What does a typical day look like for you?
That’s difficult to say because no day is ever typical. We work based off the needs and challenges that arise with our clients. Each of our clients is at a different level of IT maturity which changes our focus from moment to moment.

What’s the best thing about working for KSMC?
I’ve been here for eight years which makes me one of the KSMC “originals.” Most people would say they love working with the people here—and I would most definitely agree—but I think my favorite part about working here is the satisfaction I get when we solve a client’s challenge. Our clients come to us because they know something is broken, and they don’t know how to fix it. Usually, there’s some kind of distress associated with that kind of situation. As I walk them through different scenarios and witness the transformation they make as their issue is resolved, that’s a special moment. And once each problem is solved, I get satisfaction from knowing that we both worked through and accomplished some great stuff together.

What’s your favorite KSMC core value?
Perseverance. Our team is often faced with very difficult challenges that others haven’t yet been able to solve. The challenge of getting that job done no matter what and then walking it over the finish line is a quality that sets us apart from others in our industry.

What advice would you give to potential employees who want to get into your line of work?
Well, I guess my answer to that is twofold. Someone who wants to get into IT in general needs to build a strong foundation in the core components of IT: infrastructure, networking, and security. You don’t have to be an expert, but you need to understand the fundamentals and grow from there. In my particular role, you need to demonstrate your ability to be agile in your approaches. At KSMC, we don’t subscribe to a one-size-fits-all solution or methodology, so being able to adapt to and think strategically about whatever a client might bring your way is critical.

What’s your favorite thing to do outside of work?
I love spending time with my family. Most of our weekends, we’re running from soccer to gymnastics to dance recitals to cheerleading, and I wouldn’t change a think about it! I have six-year-old twin girls, and they have a little eight-month-old sister who watches everything they do. I love seeing them grow as they interact with and engage in activities they enjoy. And if I’m not playing “Dad,” my goal is to find live music anywhere… from a hole-in-the-wall bar to a concert at Klipsch.

Do you have a Bucket List?
I definitely have a number one bucket list item. I want to see the Dave Matthews Band at Red Rocks. I’m a DMB follower, and I’ve been to 42 live shows across the country. Red Rocks would be the pinnacle for sure.