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Optimizing Government Technology Resources

Local governments, in communities all across the United States, provide seamless services to citizens every day. They are the key to running water, well-being and safety through first responders, and so much more. Behind these seamless services? Technology.

Local governments require an array of technologies to serve citizens and the diverse business needs create a complex environment to upgrade, maintain, and fund. With potentially thousands of applications integral to citizen service running daily, supporting and connecting these systems is an ongoing operation – one with several moving parts. The volume and disparity of these systems create a significant workload for local government IT organizations that spend a great deal of time ensuring the systems are up and running.

How do you know if the technology your government invested in is performing to the level you need? An IT assessment completed every few years can keep the focus on optimizing the value of your IT investments.

What is an IT Assessment?
An IT assessment enables local governments to inventory as well as gauge the performance and effectiveness of their technology investments. The assessment will define what’s working well, what needs adjustment, and what future investments will be needed to continue delivering service to citizens.

Each local government organization is unique due to geography, economy, policies and process, and more. And technology is only one component of a successful IT department. To achieve the best results, the IT department should be assessed against people, process, and technology. The intersection of these three components is what supports a local government as a high-performing, strategic organization.

More insight on the value of an IT Assessment can be reviewed in this blog post.

Getting Started
The complexity of the IT organization is greater than just the technology itself. A complete IT assessment should contain the business drivers and needs of the community, the departments or other government entities providing services to citizens, and the IT staff’s vision and capacity.

The components of an effective IT assessment include:

  • Business Goals, Mission, and Vision
  • Business and IT Strategies
  • Technology
  • Application and Infrastructure Portfolios
  • Finance
  • Data Management and Use
  • Cybersecurity
  • Operations and Service Management
  • Talent Management
  • Related Processes and Policies
  • Alignment to Organizational Projects (e.g. Performance Budgeting or Capital Outlays of Major Projects)

Many organizations bring in expertise to get an assessment completed as it helps to quickly see what is happening without taking valuable time away from staff duties. Plus, a third-party assessment offers a fresh view to identify strengths and opportunities of the current state.

Your Implementation Roadmap
Even with a great plan in hand, the next step is the most critical: implementation. The conclusion of a great IT Assessment includes an implementation roadmap. The roadmap should paint a clear picture of your current and future state, including how to prioritize, fund, upgrade, consolidate, train, and invest in the right technology. The roadmap to IT success should prioritize actionable recommendations based on need, cost, and impact to your organization.

The First Step Toward Digital Transformation
An IT Assessment lays the foundation for digital transformation. A strong assessment will leave you with a vision of the future state of your community with priorities, funding, and goals. What might that future state look like? Review Government Technology’s Center for Digital Government program to gain inspiration. The program recognizes local governments that are providing leading best practices.

How can KSMC help?
Do you want to clearly understand what technology and services are working well and those that could be updated? Are you seeking a clear path to digital transformation? Our team has deep local government experience and can quickly derive value for your technology investments through a comprehensive IT Assessment.

If you want to learn more about our IT Assessment – or any of our other consulting services – contact us today.


Michele Hovet is the Client and Partner Innovation Director for KSM Consulting. Michele serves as a thought leader and solution innovator. Connect with her on LinkedIn.